Terms and Conditions
Included in your stay is
The initial and final cleaning
Bed linen
Bath towels
Face towels
Beach towels, when applicable
Free fiber internet
Welcome pack
**In the winter long stays I will lend you robes that will be in the apartment when you arrive.** (Adults only)
On request for a fee
Lighter cleaning 50€
Bedding change 30€
Folding bed for children up to 12 years old 10€/stay
Baby cot and high chair 10€/stay
Check in / out
Check-in at the Unit takes place earliest at 16:00. If you arrive earlier, we can safely store your luggage while your Unit is getting ready, at no cost. If the Unit is finished earlier, I will give you a call.
Check-out from the Unit takes place latest at 10:00, if needed we can safely store your luggage at no cost.
Number of guests
Only the persons who are booked in the Unit are allowed to stay there.
Reservations
All staying non Portuguese citizen guests will have to send their passport details pre-arrival, either by email or photo.
At the time of reservation, a pre-payment of 20% of the total amount is required in order to guarantee your stay.
A second payment of the remaining 80% will be made by you 6 weeks before the start of the stay.
The account to make the payment to is:
Ann Helander
Credito Agricola Cabanas de Tavira
IBAN: PT50004571434040729692269
Bic/Swift: CCCMPTPL
I also use Revolut, PayPal, MBWAY, Wise and the Swedish Swish
Cancellation
Cancellations made within 48 hours of booking: Full refund
Between 48 hours after booking, up to 6 weeks (42 days), before check-in: 50% refund of deposit
Less than 6 weeks (42 days), before check-in: No refund
If you paid the full amount before the 6 weeks (42 days) limit I will only keep the 50% of the deposit and the rest will be paid back.
**I strongly suggest travel insurance in case a cancellation needs to be done due to health issues.**
Breakage Deposit
With your last payment you will need to pay a deposit. Listed on each property.
This will be refunded to your bank account within 7 days after departure if nothing is broken or missing. Make sure you give me your details on how you want me to transfer the money back.
If any breakage or damage is done to the property, it will be debited from the Breakage Deposit.
If the value exceeds the amount of the Breakage Deposit, the exceeding value will be invoiced to the customer.
Smoking
This is a NON SMOKING property. Please walk away from any open windows or doors when smoking.
Garbage
I will show you the way to the closest bins and when leaving the property after your vacation you are obliged to take all the garbage with you or I will keep 50€ of the Breakage deposit.
Use of BBQ
You have to clean the BBQ before you leave or I will keep 50€ of the Breakage deposit.
Complaints
I will happily solve any problems if possible. Please contact me if needed.
Lost items
We are not responsible for any theft of objects or valuables left by the customer inside the leased property, we recommend a travel insurance.
In case of illness pre-arrival
The cancellation policy is in effect. We recommend travel insurance.
Force Majeure
We reserve the right to cancel your trip in case of Force Majeure:
All types of natural disasters.
War and/or acts of war.
Epidemic and/or Pandemic.